Privacy Policy

Last Updated: November 1, 2021

1. Introduction

Hubista provides a platform where sellers can promote their services within predefined service categories and where buyers can browse for these services and make a booking (buyers and sellers are jointly referred to as users). For the functionality of the platform Hubista has to gather certain personal information from users. This privacy policy describes how Hubista will gather, use and maintain the personal information collected via the platform. By using the Hubista platform users confirm that they have read and understood this privacy policy.

The integrity of the users of this platform is of highest importance to us and we are responsible for the personal information you provide us with. It is important that you understand this policy and that you feel confident with the way we handle your personal information.

2. How do we access personal data

To use the platform users have to create an account. Depending on whether you are a seller or a buyer the gathered information may vary. In addition to the information users provide us with, Hubista may also collect personal information via a third party provider. Such collected information may be of the same character as the one left to Hubista by users such as: contact information, which may include but not limited to first- and surname, postal address, and email address.

3. What personal data do we process and how do we process it

Hubista primarily processes personal data such as: contact details such as name, address, and email address. We process personal data for administrative, book keeping and marketing purposes. Without the collection of personal information the Hubista platform would not work, i.e. buyers and sellers would not be able to enter an agreement. Hence, the legal ground for collecting this information is to facilitate the functionality of the platform. Most of the collected personal information is provided to Hubista by the users. However, some information might be collected by Hubista via an external source as explained above. Hubista strives to collect just the necessary information and keep that on a minimal level.

4. Information retention

Hubista retains your personal data for as long as you are a user. Some personal data might be stored for a longer period of time in order to fulfill our obligations with regards to book keeping obligations.

5. Information retention

The starting point for Hubista regarding information sharing is that we should not share personal information to a third party unless it is required to fulfill our obligations according to an agreement or according to applicable law.

The platform is designed to minimize the sharing of sensitive information between buyers and sellers. However, a certain degree of information is required to make the physical meeting possible. Such information needs to be handled with care and respect to the personal integrity of the user. Hubista can however, at no time be held responsible for any incidents that might occur due to leakage of any information that has been shared between users on the platform

6. Data protection

Hubista purchases all storage and its connected infrastructure via a third party contractor. This contractor takes data security very seriously and security is a conscious part of their product development and operation processes. It strives to follow reasonable industry best practices in order to ensure that data is kept safe and risk of data exposure is limited. Data security and maintenance of data is taken into account in all parts of data handling: collection, storage, management, access and eventually deletion of the data when that is requested or the data is no longer needed. This is achieved with the following actions:

  • Encrypted communication channels are always used when data is transmitted over a public network
  • Passwords are always stored securely hashed with a cryptographically secure one-way hashing function
  • Other pieces of sensitive data may be additionally encrypted on application level (such as customer Stripe API keys, for instance)
  • Access to data is granted only to systems or personnel that need the access in order to function or perform their work
  • Access is granted in accordance with the least privileges principle - i.e. only the the amount of access that is required is given and further access is denied by default.
  • Deleting (or using pseudonymization when deletion is not practically possible) the data when data subject requests that or it has become sure that the data is no longer needed.

Data access is controlled on multiple levels (network, application, user, etc), using 2 appropriate security mechanisms provided by the infrastructure or service provider. For instance, for data stored in AWS, AWS IAM policies and network security groups are heavily utilized

7. Regarding cookies

Hubista uses cookies to improve the user experience on the platform. Cookies improve the functionality and usability of the platform. Hubista also uses cookies to collect and analyse behavioural data based on your usage of the platform to increase the user experience and to facilitate individualized communication and messages to our customers. We also use cookies to enable targeted marketing.

7.1. How users can handle cookies

You can change your settings for the use and extent of cookies in your browser. All cookies can be blocked, selected ones can be accepted or cookies can be deleted upon turning off the browser. If you choose to block or delete cookies that can imply limited functionality of the platform.

8. Customer rights with regards to personal information

As a user of the platform you are entitled to:

  • Request an extract from the register where you can see what personal information we have collected about you.
  • Call for changes if any of the stored personal data about you is incorrect or not complete
  • Have your personal data deleted if if the following conditions are at hand:
    • The information is no longer needed for the purpose for which it was collected
    • If the data is stored with your consent and you revoke the consent
    • If the processing is based on a balance of interests and there are no justified reasons which outweigh your interest.
    • If the personal data has been processed illegally
    • If deletion is required to fulfil a legal obligation
    • If you object to process for direct marketing purposes
    • The right to have personal data deleted does not apply if Hubista is obliged by law to store the data.

  • Data portability (the right to have your personal data transferred) provided that the legal basis is consent or agreement and what you can obtain is personal data concerning you, provided by yourself or by your actions or activities.
  • Request that the processing of your personal data should be restricted. If however such a restriction is requested that may imply that Hubista cannot fulfill our obligations to you during the time the restriction is active.
  • Object to a processing of personal data that has a balance of interests as a legal basis. In order for us to be able to continue with the current process, we need to be able to show a compelling justified reason for the processing that outweighs your interests, rights or freedoms. Otherwise, we may only process the data in order to establish, exercise or defend legal claims.
  • Object to your personal data being used for direct marketing. If an objection is made to direct marketing, the personal data may no longer be processed for such purposes.